Terms and Conditions of Sale
Credit Card: We accept Visa, Mastercard, Discover and American Express both online and by phone. This is the quickest, easiest and safest method of payment for all parties. We also offer PayPal as payment options. Your account will be charged at time of purchase regardless of lead time to ship.
Check: We can accept checks on a case-by-case basis however orders will not ship until checks are cleared. Returned checks are subject to a minimum $50 charge.
Wire Transfer: We can accept wire transfers for payment. Goods will ship after receipt of TRN # and verification of funds.
Purchase Order: We can make arrangements on a case-by-case basis to offer net 30 PO terms to government entities and fire departments. Please call our sales department to discuss. All past due accounts are subject to a late payment charge of 1.5% per month, or maximum allowed by law if different, along with collection expenses including reasonable attorney's fees.
Shipping & Handling
You will receive a shipping and handling amount before committing to purchase. We make a best effort to calculate these costs at the time you place your order. While unlikely, in the event of a significant shipping calculation error, a rise in shipping costs from the carrier or certain delivery addresses, we reserve the right to ask for a shipping surcharge. You will of course have the right to cancel your order if this were to occur. We realize this situation would not make our customers happy and will do our best to avoid this as it is our goal to build a lasting positive relationship with all of our customers.
We are only able to ship to U.S. destinations. FireHoseDirect's responsibility for delivery ends upon acceptance by carrier companies. If goods are required for export customers may utilize a freight forwarding company or other U.S. address of their choice to take delivery of goods. Any subsequent shipping costs, fees, taxes, export duties, etc. are the responsibility of the customer. Any documentation that may be required for export must be requested in advance of placing the order.
Most deliveries are via FedEx or UPS but may also include the USPS and various freight and common carriers. FireHoseDirect reserves the right to change carrier choice at any time, even after an order is placed. If you have a delivery company preference and would like to use your corporate billing account just let us know and we will do our best to accommodate that request. If you would like Signature Required service please call; there will be a small additional fee.
Saturday is NOT a normal delivery day and does not count for express shipping, neither does Sunday. Saturday delivery MAY be available by specific phone request and will incur additional charges. Typical example: Thursday order with 2nd day express shipping will have a scheduled delivery day of Monday.
We do not process or ship orders on Saturday or Sunday therefore Friday afternoon (Eastern Time) through Sunday orders will be processed on Monday. Please note the expected arrival date in your shopping cart as there is usually a late afternoon cut-off time to get orders shipped out. If your project depends on a product shipping please call to confirm all details.
Products marked "Custom Order - Usually ships in 5 - 7 Days" are usually items we do not stock so is an estimate from the manufacturer, an item that requires assembly or a freight pick-up to be scheduled. 5 - 7 days refers to the number of business days before the item will leave the warehouse. This does not include transit time.
The shopping cart arrival date is only for items marked "In Stock".
Products marked FREE SHIPPING will only ship free to one of the contiguous 48 United States. Certain addresses within this area may be excluded and a shipping surcharge will be requested in advance of shipment. The customer will of course have the right to refuse, cancel and receive a full refund.
All other destinations will require additional shipping costs. Please call for a quote.
Products requiring LTL freight service, either with "free shipping" or with a "handling fee", are priced based on delivery to a commercial address with a loading dock and/or forklift. Delivery to a residential address, if dellivery is possible, will incur a surcharge.
All warranties are individual manufacturer's warranties and vary by product. Please see individual product pages for specifics. For more information see the product manufacturer's website or contact FireHoseDirect to obtain warranty details. In general, hose warranties cover manufacturing defects leading to hose failure. Wear through and abuse are not covered by warranty.
Prices are subject to change without notice. We try to be as accurate as possible but cannot be held responsible for errors of omission or typographical errors. We reserve the right to cancel an order for a mis-priced item. Special sales, promotions and coupon codes may also change/terminate without notice and are not retroactive.
Please read the product description page carefully for details on hose construction materials, warranty, test pressures, etc. Please pay special attention to the standard coupling and thread types specified or selected for that hose, adapter, valve or other product. The most common causes of returns are either the wrong thread or the wrong diameter size was selected. Please consult the Adapter Guide under the "Resources" tab at the top of any page.