Please note many items at FireHoseDirect are bulky and incur considerable shipping cost. If you have any questions before placing your order please call us at 888-975-0858 to have your questions answered. We want to make sure you receive the correct product for your requirements and want FireHoseDirect to be your first choice for any future needs.
If you have a problem with your order the first step is to call us at 888-975-0858. We may be able to help you resolve your issue and if not, if the product is an "In Stock" part, we can email you an RGA letter. The RGA letter must be enclosed in the return box; no returns will be accepted without an RGA letter. Requests for an RGA letter must be made within 30 days of receipt of goods or sale becomes final.
Returns are subject to return shipping cost as well as a 15% restocking fee. Note that on many outgoing "free shipping" shipments we have absorbed the original shipping costs. Returns are expensive and time consuming for all involved so please make use of our website or staff to select the correct parts before ordering. If an order includes separate S&H charges they are not refundable and customer is still responsible for return shipping. Returned items must be in new and resalable condition.
Products that may NOT be returned:
- All items marked "Custom Order" or "Special Order" for obvious reasons.
- Nonstandard hose lengths. Standard lengths are 50 feet and 100 feet only.
- 3" NH products
- Orders of large quantity may not be returned at our discretion.
- Products that have been shipped out of the country.
If you have a problem with a custom order call us and we may have suggestions to help make the item work for you.
Please read the product description page carefully for details on hose construction materials, warranty, test pressures, etc. Please pay special attention to the standard coupling and thread types specified or selected for that hose, adapter, valve or other product. The most common causes of returns are either the wrong thread or the wrong diameter size was selected. Please consult the Adapter Guide under the "Support" tab at the top of any page.