- Terms and Conditions of Sale
Terms and Conditions of Sale
Please note many items at FireHoseDirect are bulky and incur considerable shipping cost. If you have any questions before placing your order please call us at 888-975-0858 to have your questions answered. We want to make sure you receive the correct product for your requirements and want FireHoseDirect to be your first choice for any future needs. If an item is marked "Free Shipping" then regardless of bulk and weight you will incur no shipping charge when shipped to one of the 48 contiguous states!
If you have a problem with your order the first step is to call us at 888-975-0858. We may be able to help you resolve your issue and if not we can email you a RGA letter. The RGA letter must be enclosed in the return box; no returns will be accepted without a RGA letter. Request for an RGA letter must be made within 30 days of receipt of goods or sale becomes final.
Returns are subject to return shipping cost as well as a 25% restocking fee. Note that on many outgoing "free shipping" shipments we have absorbed the original shipping costs. Returns are expensive and time consuming for all involved so please make use of our website or staff to select the correct parts before ordering. If an order includes separate S&H charges they are not refundable. Returned items must be in new and resalable condition.
Due to their nature Custom orders and Special order products are not returnable. 50 foot and 100 foot hoses are standard length, any other length is considered a custom product. If you have a problem with a custom order call us and we may have suggestions to help make the item work for you. There are no returns on Rack Hose, 3 inch NH products or international orders.
Credit Card: We accept Visa, Mastercard, Discover and American Express both online and by phone. This is the quickest, easiest and safest method of payment for all parties. We also offer PayPal as payment options. Your account will be charged at time of purchase regardless of lead time to ship.
Check: We can accept checks on a case-by-case basis however orders will not ship until checks are cleared. Returned checks are subject to a minimum $50 charge.
Wire Transfer: We can accept wire transfers for payment. Goods will ship after receipt of TRN # and verification of funds.
Purchase Order: We can make arrangements on a case-by-case basis to offer net 30 PO terms to government entities and fire departments. Please call our sales department to discuss. All past due accounts are subject to a late payment charge of 1.5% per month, or maximum allowed by law if different, along with collection expenses including reasonable attorney's fees.
Shipping & Handling
You will receive a shipping and handling amount before committing to purchase. We make a best effort to calculate these costs at the time you place your order. While it is very unlikely, in the event of a significant shipping calculation error or rise in shipping costs from the carrier, we reserve the right to ask for a shipping surcharge. You will of course have the right to cancel your order if this were to occur. We realize this situation would not make our customers happy and will do our best to avoid this as it is our goal to build a lasting positive relationship with all of our customers.
We are only able to ship to U.S. destinations. FireHoseDirect's responsibility for delivery ends upon acceptance by carrier companies. If goods are required for export customers may utilize a freight forwarding company or other domestic destination to take delivery of goods at a U.S. address. Any subsequent fees, taxes, export duties, etc. are the responsibility of the customer.
Most deliveries are via FedEx or UPS but may also include the USPS and various freight and common carriers. FireHoseDirect reserves the right to change carrier choice at any time, even after an order is placed. If you have a delivery company preference and would like to use your corporate billing account just let us know and we will do our best to accomodate that request. If you would like Signature Required service please call; there will be a small additional fee.
Saturday is NOT a normal delivery day and does not count for express shipping, neither does Sunday. Saturday deliery MAY be available by specific phone request and will incur additional charges. Typical example: Thursday order with 2nd day express shipping will have a scheduled delivery day of Monday.
We do not process or ship orders on Saturday or Sunday therefore Friday afternoon (Eastern Time) through Sunday orders will be processed on Monday. If your project depends on a product shipping please call to confirm all details.
Products marked FREE SHIPPING will only ship free to one of the contiguous 48 United States. All other destinations will require additional shipping costs. Please call for a quote.
All warranties are individual manufacturer's warranties and vary by product. Please see individual product pages for specifics. For more information see the product manufacturer's website or contact FireHoseDirect to obtain warranty details. In general, hose warranties cover manufacturing defects leading to hose failure. Wear through and abuse are not covered by warranty.
Prices are subject to change without notice. We try to be as accurate as possible but cannot be held responsible for errors of omission or typographical errors. We reserve the right to cancel an order for a mispriced item. Special sales, promotions and coupon codes may also change/terminate without notice and are not retroactive.
Please read the product description page carefully for details on hose construction materials, warranty, test pressures, etc. Please pay special attention to the standard coupling and thread types specified or selected for that hose, adapter, valve or other product. The most common causes of returns are either the wrong thread or the wrong diameter size was selected. Please consult the Adapter Guide under the "Resources" tab at the top of any page.